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Shipping Policy

A legal disclaimer

FlexDeck System

Questions or support: info@flexdecksystem.com

 

 

 

 

1. Shipping Policy

 

 

 

1.1 Shipping Area

 

 

We currently ship only within the contiguous 48 United States.

We do not ship to:

 

  • Alaska

  • Hawaii

  • U.S. territories (e.g., Puerto Rico)

  • APO/FPO or international addresses

 

 

 

1.2 Processing Times

 

 

  • Orders are processed in the order they are received.

  • We’ll notify you by email when your order ships, including tracking information (when available).

  • If there are any unexpected delays or stock issues, we’ll contact you using the email provided at checkout.

 

 

 

1.3 Shipping Costs

 

 

Free Shipping Threshold

 

  • Orders of $1,500 or more (before tax, after discounts) ship free within the contiguous 48 states.

 

 

Tiered Shipping (Based on Weight)

 

  • Orders under $1,500 are subject to tiered shipping rates based on total order weight.

  • Your shipping cost will be calculated and displayed at checkout before you confirm your order.

 

 

 

1.4 Delivery Times

 

 

Actual delivery times will depend on:

 

  • Your shipping address

  • Carrier transit times

  • Weather or other factors outside our control

 

 

Once an order is handed off to the carrier, transit delays are outside our responsibility, but we’ll help you troubleshoot issues where we can.

 

 

 

 

2. Return Policy

 

 

 

2.1 Return Window

 

 

We offer returns within 14 days of delivery.

 

  • Your return request must be initiated within 14 calendar days from the date your order is marked as delivered by the carrier.

 

 

 

2.2 Return Costs (Important)

 

 

  • Returns are “free” in the sense that we do not charge a restocking fee.

  • However, you are responsible for the cost of return shipping.

  • Original shipping charges (for orders under $1,500) are non-refundable.

 

 

 

2.3 Return Eligibility

 

 

To qualify for a return:

 

  • The item must be unused, uninstalled, and in resellable condition.

  • The item should be returned in its original packaging, including all hardware, accessories, and documentation.

  • Proof of purchase (order confirmation or receipt) is required.

 

 

We may refuse a return or charge a partial refund if items are:

 

  • Damaged due to improper handling or installation

  • Missing parts or hardware

  • Returned heavily used or excessively worn

 

 

 

2.4 Non-Returnable Items

 

 

Unless we shipped the wrong item or it arrived damaged, the following are generally not eligible for return:

 

  • Items that have been installed, modified, drilled, cut, or permanently altered

  • Items returned beyond the 14-day window

  • Items not purchased directly from flexdecksystem.com

 

 

If you’re unsure whether your item qualifies, email us before sending anything back: info@flexdecksystem.com.

 

 

 

 

3. How to Start a Return

 

 

  1. Contact us at info@flexdecksystem.com with:

    • Your name

    • Order number

    • Item(s) you want to return

    • Reason for the return

  2. We’ll respond with:

    • Return instructions

    • The return address

    • Any additional information needed for your specific order

  3. Ship the item back using a trackable shipping method.

    • You are responsible for arranging and paying for the return shipment.

    • We strongly recommend using a carrier that provides tracking and insurance; we are not responsible for lost or damaged return shipments.

 

 

 

 

 

4. Refunds

 

 

  • Once we receive and inspect your return, we’ll notify you whether your refund is approved or denied (or partially approved if there’s damage or missing parts).

  • Approved refunds will be issued to your original method of payment.

  • Refund processing times may vary by payment provider, but typically it may take several business days for the credit to appear on your account.

 

 

Refunds do not include:

 

  • Original shipping charges (for orders under $1,500)

  • Any costs you paid to ship the item back to us

 

 

 

 

 

5. Damaged or Incorrect Items

 

 

If your order arrives damaged or you receive the wrong item:

 

  1. Contact us at info@flexdecksystem.com within 7 days of delivery.

  2. Include:

    • Your order number

    • A description of the issue

    • Photos of the packaging and the product (if damaged)

 

 

We’ll work with you to correct the issue, which may include a replacement, partial refund, or other reasonable solution.

 

 

 

 

6. Exchanges

 

 

At this time, we typically handle exchanges as:

 

  1. A return of the original item (following the policy above), and

  2. A new order placed for the replacement item.

 

 

If you want an exchange, let us know at info@flexdecksystem.com, and we’ll walk you through the best approach.

 

 

 

 

7. Policy Updates

 

 

We may update this Shipping & Return Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site and purchase of products after changes are posted means you accept the updated policy.

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