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Privacy Policy

Last updated: November 26, 2025

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This Privacy Policy describes how FlexDeck System (“we,” “us,” or “our”) collects, uses, and shares information when you visit or make a purchase from flexdecksystem.com (the “Site”).

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By using the Site, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Site.

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Note: Our Site and services are intended for residents of the United States and are operated from the United States.

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1. Information We Collect

We collect information in three main ways: (1) information you provide directly, (2) information collected automatically, and (3) information from third parties.

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We do not intentionally collect sensitive information such as health data, government ID numbers, or similar categories.

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1.1 Information You Provide Directly

Examples include:

  • Contact details – name, email address, phone number, shipping/billing address.

  • Account information – username, password, and any preferences if you create an account (if/when account functionality is enabled).

  • Order information – products ordered, shipping details, limited billing information, and order history.

  • Communications – messages you send via contact forms, email, or other channels.

  • Feedback – reviews, survey responses, and other feedback you choose to provide.

 

Payments:
We do not store full payment card numbers on our servers. Payments are processed securely by Stripe, which collects and processes your payment information in accordance with its own privacy policy.

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1.2 Information Collected Automatically

When you use the Site, we may automatically collect:

  • Device and usage data – IP address, browser type, operating system, device identifiers.

  • Log data – pages viewed, time spent on pages, links clicked, referring/exit pages, and timestamps.

  • Analytics data – general usage patterns, traffic sources, and performance metrics

 

This information is collected through cookies, pixels, and similar tracking technologies.

 

1.3 Information from Third Parties

We may receive limited information about you from:

  • Stripe – payment confirmations and basic billing details (no full card numbers).

  • Wix – as our website platform/host, including logs necessary to operate the Site.

  • Analytics and advertising tools, including:

    • Google Analytics & Google Analytics 4

    • Meta Pixel (Facebook/Instagram)

 

These tools provide aggregated or pseudonymous data about how people use the Site and how our marketing performs.

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2. How We Use Your Information

We use the information we collect for purposes such as:

  • Operating and maintaining the Site
    Making sure the Site works properly, loads quickly, and is secure.

  • Processing orders and providing services
    Fulfilling orders, arranging shipping, handling returns, and providing customer support.

  • Communicating with you
    Sending order confirmations, shipping updates, responses to questions, and important notices about changes to our services or policies.

  • Improving our products and services
    Analyzing how people use the Site to improve our products, content, and overall experience.

  • Marketing and advertising
    Running ads (e.g., via Meta and Google), remarketing to interested visitors, and measuring the performance of campaigns. Where required, we rely on your consent for these activities.

  • Security, fraud prevention, and legal compliance
    Detecting and preventing fraud or misuse, complying with applicable laws, and enforcing our terms and policies.

 

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to support Site functionality and marketing.

 

3.1 Types of Cookies We Use

  • Strictly necessary cookies
    Required for basic Site functions (e.g., keeping items in your cart, enabling checkout).

  • Performance/analytics cookies (e.g., Google Analytics / GA4)
    Help us understand how people use the Site so we can improve it.

  • Functional cookies
    Remember your preferences, such as language or certain settings.

  • Advertising/remarketing cookies (e.g., Meta Pixel)
    Help us show relevant ads to people who have visited our Site and measure which ads are effective.

 

3.2 Managing Cookies

You can manage or disable cookies through your browser settings. Some browsers also support “Do Not Track” or similar settings, though our Site may not respond to all such signals.

Disabling certain cookies may impact Site functionality, including cart and checkout features.

 

4. How We Share Your Information

We do not sell your personal information.

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We may share your information with:

  • Service providers / vendors
    Including:

    • Wix (website platform/hosting)

    • Stripe (payment processing)

    • Email and communication tools (if used)

    • Analytics providers (Google Analytics / GA4)

    • Advertising platforms (Meta/Facebook, Google Ads)

    These parties may access your information only as needed to perform services on our behalf and are expected to protect it.

  • Professional advisors
    Lawyers, accountants, or other advisors where necessary for business, legal, or compliance reasons.

  • Authorities or legal entities
    When we believe disclosure is required by law, legal process, or to protect our rights, property, or safety (or that of others).

  • Business transfers
    If we sell or transfer part or all of our business or assets (e.g., through a merger, acquisition, or similar event), your information may be part of that transaction.

 

5. Data Retention

We retain your personal information for as long as reasonably necessary to:

  • Provide the Site and complete your orders.

  • Maintain records for tax, accounting, and legal obligations.

  • Resolve disputes and enforce our agreements.

 

When information is no longer needed, we will delete it or de-identify it where feasible.

 

6. Data Security

We use reasonable technical and organizational measures to help protect your personal information, including security features provided by Wix, Stripe, and our other service providers.

 

However, no method of transmission or storage is completely secure. You use the Site and share information at your own risk.

 

To help protect your information:

  • Use strong, unique passwords if you create an account.

  • Keep your login details private.

  • Contact us immediately if you suspect unauthorized access.

 

7. Your Rights & Choices (U.S.)

As a U.S.-based business primarily serving U.S. residents, your rights will depend on the laws of your state. Generally, you can:

  • Update your information
    Contact us to update or correct contact details related to your account or orders.

  • Opt out of marketing emails
    Use the “unsubscribe” link in our emails or contact us directly. You may still receive essential service-related messages (e.g., order confirmations).

  • Manage cookies and tracking
    Adjust your browser settings, and when available, use any cookie preferences tools or banners on the Site.

 

If U.S. state privacy laws grant you additional rights (such as access or deletion requests), you can exercise those rights by contacting us at info@flexdecksystem.com. We will respond consistent with applicable law.

 

8. Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children.

 

If you believe a child under 13 has provided us with personal information, please contact us so we can delete it.

 

9. International Visitors

Our Site and services are intended for use in the United States. If you access the Site from outside the U.S., understand that your information may be processed in the United States, where data protection laws may differ from those in your country.

 

We do not specifically market or sell to EU/UK residents at this time.

 

10. Marketing Communications

If you sign up for our email list or otherwise opt in to marketing, we may send you emails about new products, updates, or promotions.

 

You can opt out of marketing emails at any time by:

 

We may still send you non-marketing emails related to your orders or important account/Service updates.

 

11. Third-Party Links

The Site may contain links to third-party websites or services that we do not control (for example, social media pages or external content).

 

We are not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policies of any third-party sites you visit.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

 

Material changes may also be highlighted on the Site. Your continued use of the Site after we post changes means you accept the updated Policy.

 

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

FlexDeck System
Email: info@flexdecksystem.com
Address: 1115 Hickory St., Onalaska, WI 54650, United States

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