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Refund Policy

A legal disclaimer

FlexDeck System

Questions or support: info@flexdecksystem.com

 

Last updated: November 26, 2025

 

 

 

 

1. Overview

 

 

We want you to be confident in your purchase from FlexDeck System. If something isn’t right, we offer refunds on eligible items subject to the terms below.

 

This Refund Policy applies to purchases made directly through flexdecksystem.com and should be read together with our Shipping & Return Policy.

 

 

 

 

2. Refund Eligibility

 

 

To qualify for a refund:

 

  • Your return request must be initiated within 14 calendar days of the date the order is marked delivered by the carrier.

  • Items must be:

    • Unused and uninstalled

    • Free of excessive wear, damage, or modification

    • Returned in resellable condition

    • In the original packaging, including all hardware, accessories, and documentation

  •  

  • You must provide valid proof of purchase (order confirmation email or receipt).

 

 

We reserve the right to deny a refund or issue a partial refund if items are:

 

  • Returned damaged or heavily used

  • Missing parts, hardware, or accessories

  • Returned without adequate packaging and arrive damaged as a result

 

 

 

 

 

3. Non-Refundable Items

 

 

Unless we shipped the wrong item or it arrived damaged, the following are generally not eligible for a refund:

 

  • Items that have been installed, drilled, cut, modified, or permanently altered

  • Items damaged by incorrect handling, improper installation, or misuse

  • Items returned more than 14 days after delivery

  • Items not purchased directly from flexdecksystem.com

 

 

If you’re unsure whether your item is eligible, contact us at info@flexdecksystem.com before sending it back.

 

 

 

 

4. Return Shipping & Original Shipping Costs

 

 

  • We do not charge a restocking fee on eligible returns.

  • However, you are responsible for the cost of shipping the item back to us.

  • Original shipping charges (for orders under $1,500 that did not qualify for free shipping) are non-refundable.

 

 

If your order originally shipped free because it met the $1,500+ free shipping threshold, we generally do not deduct outbound shipping costs from your refund unless otherwise specified for a particular promotion.

 

 

 

 

5. How to Request a Refund

 

 

To start a refund:

 

  1. Email us at info@flexdecksystem.com with:

    • Your full name

    • Order number

    • Item(s) you want to return

    • Reason for the return

  2. We’ll reply with:

    • Confirmation of eligibility (based on this policy)

    • The return shipping address

    • Any additional instructions

  3. Ship the item back:

    • Use a trackable shipping method.

    • Consider purchasing insurance. We are not responsible for lost or damaged return shipments.

 

 

Refunds will not be issued until the item is received and inspected.

 

 

 

 

6. Inspection & Approval

 

 

Once your return is received:

 

  • We will inspect the item(s) to confirm:

    • Condition

    • Completeness (all parts/accessories included)

    • Compliance with this policy

  • After inspection, we will notify you by email whether your refund is:

    • Approved in full,

    • Partially approved (with an explanation), or

    • Denied (with an explanation).

​

 

 

If a return is denied, the item may be shipped back to you at your expense if you request it.

 

 

 

 

7. Refund Method & Timing

 

 

If approved:

 

  • Refunds are issued to your original method of payment only.

  • We will process the refund on our side within a reasonable timeframe after approval.

  • Your bank or payment provider (e.g., Stripe through your card issuer) may take additional business days to post the refund to your account.

 

 

Refunds will not include:

 

  • Original shipping charges (for orders that did not qualify for free shipping)

  • Any return shipping costs you paid to send the item back

 

 

 

 

 

8. Damaged or Incorrect Items

 

 

If your order arrives damaged or you receive the wrong item:

 

  1. Contact us at info@flexdecksystem.com within 7 days of delivery.

  2. Include:

    • Your order number

    • A description of the issue

    • Clear photos of the packaging and the damaged or incorrect item

 

 

We will review the situation and determine an appropriate solution, which may include:

 

  • A replacement item

  • A partial or full refund

  • Other reasonable remedies depending on the circumstance

 

 

 

 

 

9. Exchanges

 

 

We generally handle exchanges as:

 

  1. A return of the original item (following this Refund Policy), and

  2. A separate new order for the replacement item.

 

 

If you’re looking to exchange a product, email us at info@flexdecksystem.com, and we’ll guide you through the process.

 

 

 

 

10. Policy Changes

 

 

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

 

Your continued use of the site and purchase of products after any changes are posted means you accept the revised policy.

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